FAQs

 

Why have we postponed the event in September?

We always work closely with the relevant local authorities to ensure the event is as safe as possible for attendees. When the guidance for ‘socially distanced’ outdoor gigs was announced due to our relatively small size, we were confident and hopeful that the festival would be possible. We included covid 19 risk assessment in our event management plan, and started to put measures in place to enable us to put on a ‘safe’ event. It’s been a musical desert this year for live gigs and we wanted folks to enjoy some sort of normality. We are passionate about supporting our Altitude industry family –   musicians, artists and local suppliers have been so massively affected by the lockdown.

However, following a conference call with Public Health,  the necessity to maintain at all times the 2m rule (or 1m with mitigating circumstances), keeping gatherings in their family groups (or non family groups up to 6 people) and other rules and limitations, started to create a huge challenge. Further conversations ensued with Environmental Health and the Police and we recognised that staging a festival like ours will be nearly impossible. With a small team of volunteers we realised that confidently maintaining social distancing rules for the front of stage, bar area, food sellers, car parking, camping and caravans and toilets, for all attendees, volunteers and performers, whilst keeping our intimate community atmosphere, was something we couldn’t commit to.

We have thought long and hard about this decision, up to the last minute, and feel it is right for the ‘current times’ that we are all living through. The safety of you and your families and the lovely community we are lucky to live in, is at the heart of our decision.  It was a  really tough decision and with really heavy hearts, we announced the news on July 31st. We hope that everyone that has supported us and what we do, will understand and support us in the future xx

Will my 2020 Tickets be valid for the new date?

Yes ! All tickets are valid for the new dates of the 4th and 5th June 2021.

It’s the tail end of half term so we are hoping folks will be around, and it will be the perfect way to finish off your week in a relaxed atmosphere. For those of you further away, it might be a great opportunity to visit Devon beforehand.

How do I get a refund if I can’t attend?

Just email us at altitudevf@gmail.com. We will process your refund as soon as possible, but please bear with us as it may take a few days. Please note that our external ticket platform providers, take a small fee reversal charge, on each refund issued.

Will the line up for 2021 be the same as 2020?

We were made up with the eclectic mix of music , DJ’s and entertainment that we planned for 2020. We are checking with all bands and will confirm as soon as we are able, so keep an eye out for future announcements. Expect a mash up of chilled vibes in the early evening and party and dance music and beats into the early hours.

If I have booked Forrest Glade campsite, can it be moved to the new date?

Yes . We have spoken with Forrest Glade, and they will move your date with no charge.  Please get in quick as they may get booked up closer the date due to the 2021 dates being a half term week.

Are tickets on sale for 2021?

Yes ! Just clink the link ‘buy tickets’ on our home page and it will take you to our tickets page.

How big is Altitude nights?

For Altitude nights we have a capacity of around 800 people so the weekend has a more  intimate feel. We’re about community and family and both of these are high on our agenda. The site is compact enough to not get lost in and gives you the perfect chance to make new friends or hang out with old ones…

What kind of music will I hear?

We’re all big music lovers here at Altitude and we’re committed to putting on a weekend that showcases local artists as well as acts from around the UK. We don’t particularly have a narrow musical focus – we try instead to ensure that our live music brings energy or something special to savour… Acclaimed DJ’s end both evenings with sets that usually get Bristol or London up and dancing so bringing them to the Blackdown Hills is a real coup…

Will my children enjoy it?

The small size of our festival site makes Altitude the perfect event for your family if you are looking to dip you toe in to an afternoon /evening of musical delights. The event is family focussed with enough going on to keep kids of all ages happy.

Are dogs welcome?

Our festival team all own dogs and we love them dearly. However a term of our licence is that dogs can not be permitted on to the festival site. We appreciate that dogs are part of a family and that yours is well behaved but for this weekend they will need to be found an alternative…

Is the festival safe?

We want the weekend to be one to remember for all the right reasons. Your safety and comfort is really important to us. Contracted experienced security staff are on site throughout the whole duration of the festival. They are supported by a small army of steward volunteers should you need help. Because we are so family orientated we have a relaxed feel as an event and any pre-festival nerves you might have will quickly disappear…

Can I bring my own alcohol?

Altitude raises money for various local charities. Bar sales generate the main bulk of our funds which we then pass on. We would therefore actively encourage you to support the bars. Alcohol is not allowed to be brought on to the main site and this is a critical condition of of our licence. Again your support in this is much appreciated. If you are camping then you can of course consume your own alcohol before heading on to the main site.

Alcohol can go two ways – joy or doom – so please remember that we are a family festival and to drink responsibly. We want you to have a good time but please remember that we are a rural festival and you must not consider driving home if you are over the limit – let’s make the festival one to recall for brilliant reasons…

Can I buy a ticket at the gate?

Entry is ticket only. Weekend and day tickets are available for Altitude nights on line. There may be limited tickets on the gate if not sold out, but if you don’t want to miss out, buy on line beforehand.  On production of a ticket you will be given one of our lovely wristbands which you must keep on for the weekend. The security team do spot checks and you will be asked to leave if you do not have a wristband…

Can I bring fold up chairs to the festival?

Yes, you are welcome to bring fold up camping chairs to use, but we are supplying lots of seating and bales so if you would prefer to not carry a chair around you will find somewhere to rest your feet.