FAQs

Tickets – to scan

On arrival we will scan your ticket from your mobile phone or paper based ticket.  Please ensure you check to find your ticket before the day and have it ready when arriving at the gate.

If you are unable to find your ticket in your emails check your junk/spam mail and also search under Devon Rural Events.

If you are still unable to find them email us at altitudevftickets@gmail.com and we can resend them to you.

Do you offer refunds ?

What happened to the Thursday Soundcheck night ?

This night has been incorporated into the festival. You can choose

3 night (Thurs, Fri and Sat) or two night (Friday and Sat) tickets.

Day tickets will be on sale closer to the event.

What time do you open & camping set up?

Thursday  – If you have a 3 day ticket you can camp from midday on Thursday 27th July 2023

The Festival site will also be open from midday with live music starting around 4.30pm ish.

Friday  –  The Festival site will be open 8.30 am for breakfast with kids entertainment starting from 11am and  live music starting at 12:30.

Campers can pitch up from 8.30 am

Saturday

The festival ground will be open for campers for breakfast from 8am.  Live music will start at midday and kids entertainment from 11am.

Please note – If you do not have a ticket to Thursday you will not be able to access the camping area to set up early on Thursday in preparation for Friday & Saturday.  

Closing times

Thursday – 11pm (last band set ends 9:45 – DJs and dancing until 11pm)

Friday – 1am (last band set ends 11:00pm – DJs & dancing until 1am)

Saturday – 2am (last band set ends 12:00am – DJs & dancing until 2am)

Parking / Camper vans

Parking and camper van access stickers should be purchased separate from your ticket. The stickers will be sent to you prior to the festival.  Parking is around the festival site and stewards will point you in the right direction.

As we are in a field the site is uneven though we will be allocating disabled spaces in the nearest car park to the site gate.  Please show your blue badge to the stewards so that they can assist you in finding an appropriate space.

For residents of Kentisbeare there is the usual shuttle bus service.  Shuttle bus info can be found below.

Shuttle Bus

The shuttle bus will be running between Kentisbeare (village centre by Wyndham Arms & Shop) and the festival ground (by the church yard).  At the end of each night the buses will keep running until everyone is collected but you must be in the queue at the closing time.

We ask that you wear a face mask whilst on the shuttle bus to protect the drivers.

Cost – £2 each way for Adults and Teens and free for Children (10 years and under)

Payment  – must be in cash direct to the driver for each journey.

The buses will be running backwards and forwards from the following times:

Thursday 5pm (leaving Kentisbeare) 

Ends 11pm 

Friday 12noon (leaving Kentisbeare

Ends 1am

Saturday 11am (leaving Kentisbeare) 

Ends 2am

Will you be taking card payments at the festival?

Both bars will take card payments and we have encouraged food sellers/suppliers to also take card payments. We can also do cash back at the main bar. It sometimes takes a while to go through, so please be patient with us.

We are coming as a group with some in camper vans and some in tents.  Can we camp in tents next to the camper van?

We are afraid not.  The safety of all of the attendees is paramount and as part of our safety requirements the campervan area is segregated from the tent area (although they are in very close proximity) we recommend arriving as early as you can to pick your spot as it will be on a first come first served basis.

Is the car parking near to the camping area?

We are based across a few fields.  The car parking is near the main site and camping but if you have a lot to carry we recommend you bringing your own wheel barrow.

Is there disabled parking?

If you hold a blue badge please make your self known to the parking stewards who will ensure you are able to park as near as possible.

Are there disabled facilities available on site?

We have disabled toilets on site.  We ask that these are only used by those that require them.  It should be noted that the festival site is in a field and on a hill with uneven ground.  You are welcome to bring your own fold up seating should you require it.

Do you have entertainment for kids?

Yes we have lots going on for the whole family throughout the weekend.  We are delighted to welcome back Dan the hat and his friends. Kids entertainment starts at 11am on Friday and Saturday and the last session is 8:30pm on both nights.

We will also have an entertainer for Soundcheck on Thursday.

Lost Children & vulnerable adults 

Lizzie is our assigned (DBS checked) member of the team to look after any lost children.  Please contact one of the team and ask them to radio Lizzie in the event that you find a lost child.

Can my Kids attend ?

Yes, they are more than welcome. If purchasing a teenage ticket, you must be accompanied by an adult 21+.

(3 Teenagers per adult.)

How big is Altitude Festival?

We have a capacity of around 2,000 people. We’re about community and family and both of these are high on our agenda. The site is compact enough to not get lost in and gives you the perfect chance to make new friends or hang out with old ones…

What kind of music will I hear?

We’re all big music lovers here at Altitude and we’re committed to putting on a weekend that showcases local artists as well as acts from around the UK. We don’t particularly have a narrow musical focus – we try instead to ensure that our live music brings energy or something special to savour… Acclaimed DJ’s end both evenings with sets that usually get Bristol or London up and dancing, so bringing them to the Blackdown Hills is a real coup…

Will my children enjoy it?

The small size of our festival site makes Altitude the perfect event for your family if you are looking to dip you toe in to an afternoon /evening of musical delights. The event is family focussed with enough going on to keep kids of all ages happy.

Are dogs welcome?

Our festival team all own dogs and we love them dearly. However a term of our licence is that dogs can not be permitted on to the festival site. We appreciate that dogs are part of a family and that yours is well behaved but for this weekend they will need to be found an alternative…

Is the festival safe?

We want the weekend to be one to remember for all the right reasons. Your safety and comfort is really important to us. Contracted experienced security staff are on site throughout the whole duration of the festival. They are supported by a small army of steward volunteers should you need help. Because we are so family orientated we have a relaxed feel as an event and any pre-festival nerves you might have will quickly disappear…

Can I bring my own alcohol?

Altitude raises money for various local charities. Bar sales generate the main bulk of our funds which we then pass on. We would therefore actively encourage you to support the bars. Alcohol is not allowed to be brought on to the main site and this is a critical condition of of our licence. Again your support in this is much appreciated. If you are camping then you can of course consume your own alcohol before heading on to the main site.

Alcohol can go two ways – joy or doom – so please remember that we are a family festival and to drink responsibly. We want you to have a good time but please remember that we are a rural festival and you must not consider driving home if you are over the limit – let’s make the festival one to recall for brilliant reasons…

Can I buy a ticket at the gate?

Entry is ticket only. There may be limited tickets on the gate if not sold out, but if you don’t want to miss out, buy on line beforehand.  On production of a ticket you will be given one of our lovely wristbands which you must keep on for the weekend. The security team do spot checks and you will be asked to leave if you do not have a wristband…

Can I bring fold up chairs to the festival?

Yes, you are welcome to bring fold up camping chairs to use, but we are supplying lots of seating and bales so if you would prefer to not carry a chair around you will find somewhere to rest your feet.